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Thursday, November 2, 2017

MSCRMMonitoringTest Logging 'Monitoring test failed: Test Title: Help Content Server Tests.: Machine: DNSSES1234: ServerRole: HelpServer'

MSCRMMonitoringTest Logging 'Monitoring test failed: Test Title: Help Content Server Tests.: Machine: DNSSES1234: ServerRole: HelpServer'

Every 15 minutes, CRM Logging the below error

Event 18732, MSCRMMonitoringTest

Monitoring test failed: Test Title: Help Content Server Tests.: Machine: <Server_Name>: ServerRole: HelpServer
Test Log:
The remote server returned an error: (404) Not Found.
   at System.Net.HttpWebRequest.GetResponse()
   at Microsoft.Crm.Monitoring.WebHelpers.GetWebResponse(String webpage, Boolean setCrmAuth, Boolean useProxy, Byte[] postData, Boolean setUserAgent, Int64 dmzPort)
   at Microsoft.Crm.Monitoring.Tests.HelpContent.VerifyHelpContent.TestDefaultHelp(TestResult result)
   at Microsoft.Crm.Monitoring.Tests.HelpContent.VerifyHelpContent.Execute()
   at Microsoft.Crm.Monitoring.Engine.MonitoringRuntime.ExecuteMonitoringTest(MonitoringTestBase test, Int32 attempts)

InnerException Type:System.Net.WebException
.

Workaround solution to fix the above logging error

1. Create TestsToExclude.xml file,
<MonitoringTestsToExclude>
    <Test isDisabled="true">VerifyHelpContent</Test>
</MonitoringTestsToExclude>
2. Place it on %ProgramFiles%\Microsoft Dynamics CRM\Monitoring folder (all Servers).

3. After 15 minutes, you see the log with succeded message

All monitoring tests succeeded: Machine: APWMAD0A2398: ServerRole: HelpServer.

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