MSCRMMonitoringTest Logging 'Monitoring test failed: Test Title: Help Content Server Tests.: Machine: DNSSES1234: ServerRole: HelpServer'
Every 15 minutes, CRM Logging the below error
Event 18732, MSCRMMonitoringTest
Workaround solution to fix the above logging error
1. Create TestsToExclude.xml file,
<MonitoringTestsToExclude>
<Test isDisabled="true">VerifyHelpContent</Test>
</MonitoringTestsToExclude>
2. Place it on %ProgramFiles%\Microsoft Dynamics CRM\Monitoring folder (all Servers).
3. After 15 minutes, you see the log with succeded message
All monitoring tests succeeded: Machine: APWMAD0A2398: ServerRole: HelpServer.
Every 15 minutes, CRM Logging the below error
Event 18732, MSCRMMonitoringTest
Monitoring test failed: Test Title: Help Content Server Tests.: Machine: <Server_Name>: ServerRole: HelpServer
Test Log:
The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Crm.Monitoring.WebHelpers.GetWebResponse(String webpage, Boolean setCrmAuth, Boolean useProxy, Byte[] postData, Boolean setUserAgent, Int64 dmzPort)
at Microsoft.Crm.Monitoring.Tests.HelpContent.VerifyHelpContent.TestDefaultHelp(TestResult result)
at Microsoft.Crm.Monitoring.Tests.HelpContent.VerifyHelpContent.Execute()
at Microsoft.Crm.Monitoring.Engine.MonitoringRuntime.ExecuteMonitoringTest(MonitoringTestBase test, Int32 attempts)
InnerException Type:System.Net.WebException
.
Test Log:
The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Crm.Monitoring.WebHelpers.GetWebResponse(String webpage, Boolean setCrmAuth, Boolean useProxy, Byte[] postData, Boolean setUserAgent, Int64 dmzPort)
at Microsoft.Crm.Monitoring.Tests.HelpContent.VerifyHelpContent.TestDefaultHelp(TestResult result)
at Microsoft.Crm.Monitoring.Tests.HelpContent.VerifyHelpContent.Execute()
at Microsoft.Crm.Monitoring.Engine.MonitoringRuntime.ExecuteMonitoringTest(MonitoringTestBase test, Int32 attempts)
InnerException Type:System.Net.WebException
.
Workaround solution to fix the above logging error
1. Create TestsToExclude.xml file,
<MonitoringTestsToExclude>
<Test isDisabled="true">VerifyHelpContent</Test>
</MonitoringTestsToExclude>
2. Place it on %ProgramFiles%\Microsoft Dynamics CRM\Monitoring folder (all Servers).
3. After 15 minutes, you see the log with succeded message
All monitoring tests succeeded: Machine: APWMAD0A2398: ServerRole: HelpServer.
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