MS Dynamics CRM 2011 E-mail Router Configuration

1) Go to MS Dynamics CRM 2011 E-mail Router -> select MS Dynamics CRM 2011 E-mail Router Configuration Manager

2) Configure Incoming and Outgoing profile

Email Tracking in Microsoft Dynamcis CRM 2011

Dynamics CRM help you track and manage email communications with customers. Dynamics CRM can send and receive email using either CRM web client or CRM for Outlook.

Dynamics CRM supports Microsoft Exchange Server, Post Office Protocol 3(POP3) and Simple Mail Transfer Protocol (SMTP) services.

Dynamics CRM E-mail Router acts as an interface between your email system and Microsoft Dynamics CRM. Otherwise Dynamics CRM for Outlook will perform similar routing and tracking functionality on each client computer.

Automatic email tracking for both the organization and the individual users.
Configure Organization's email settings, Click 'Settings' -> under System -> Click 'Administration' -> Click 'System Settings' -> Click 'E-mail' tab.